Vacayandco allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel trip  plans and then clicking 'Cancel' on the appropriate reservation.

 

Flexible: 50% refund 7 days prior to arrival, except fees

• Guests can cancel up to 7 days prior to check-in for a 50% refund. In case of a no-show, Host will receive 100% of the booking price. 
• Vacayandco service fee is non-refundable. 
• If there is a complaint from either party, notice must be given to Vacayandco within 24 hours of check-in.
• Vacayandco will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.

Moderate: 50% refund 30 days prior to arrival, except fees

• Guests can cancel up to 30 days prior to check-in for a 50% refund. In case of a no-show, Host will receive 100% of the booking price. 
• Vacayandco service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Vacayandco within 24 hours of check-in.
• Vacayandco will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.

Strict: Non Refundable

• Vacayandco service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Vacayandco within 24 hours of check-in.
• Vacayandco will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.